Interim management for all day-to-day people operations issues
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Coverage and support of all People Operations topics
Use cases
Contact for all employee questions relating to payroll accounting, contract management and employment issues
HR master data maintenance, contract management, payroll accounting, attendance and absence management
Process design and optimization
Project management
"During an internal change process in which our most senior People Operations Manager moved to a team leader position, the interim manager from torq.partners took over her previous responsibilities. This enabled the transition of the manager, the continuation of day-to-day operations and some unexpected efficiency gains."
Anna-Lisa Obermann
Head of People
Challenges
The People Operations team of the Digital Service has filled the position of team leader through an internal promotion. During this person's trial phase, they needed support with day-to-day People Operations tasks so that they could take on management responsibility and develop in their position.
Solution
Interim management for all tasks in the area of people operations
On-site support from the People Operations team to answer any questions from Digital Service staff
Integration of the existing team so that all tasks can be taken over
Integration into the overall structure of the company to collaborate with internal and external stakeholders on projects
Optimization of existing processes and integration of specialist knowledge
Impact
Our solution ensured a smooth transition into the leadership of the new team leader in the People Operations team by providing important support during the probationary period.
By assigning an interim management role for day-to-day HR tasks, we relieved the outgoing manager so that she could concentrate on strategic aspects.
Our on-site support responded promptly to questions from Digital Service staff, fostering a culture of responsiveness and efficiency.
By integrating the existing team into the solution, we facilitated knowledge transfer and skills development, which increased the overall effectiveness of the team.
By prioritizing process optimization and input from subject matter experts, we ensured that operational processes remained up to date and in line with industry best practices.
Overall, our comprehensive approach not only supports the person moving into a leadership position, but also strengthens the entire People Operations team and contributes to the company's overall goals of efficiency, collaboration and excellence.
