Industry: Software, Music
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Interim Payroll Support for all EMEA countries to cope with capacity bottlenecks

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Project scope
  • Interim payroll support for Germany, France, the Netherlands, Spain, Italy and the United Kingdom
  • Additional support for HR analytics
Use cases
  • Support with the payroll process for all EMEA countries
  • In particular, support with the processing of payroll accounting for redundancies and salary increases
  • Contact person for internal and external stakeholders for issues relating to payroll accounting
  • Implementation of HR analytics tasks
  • Implementation of personnel cost planning for 2025

"torq.partners provided us with temporary support in our understaffed payroll department. This enabled us to deal with critical issues seamlessly and across countries. What I particularly liked about the collaboration was torq.partners' pragmatism and proactivity."

Norman Fiebig
EMEA Finance Team Manager

Challenges

  • The extended absence of a member of the Payroll team due to illness and his subsequent departure from the company led to bottlenecks in internal capacities and an overload for the remaining employee.
  • The department was understaffed.
  • The remaining person was not able to cover all the important tasks for the company.
  • Planned absences such as vacations could not be compensated.

Solution

  • Interim support in the payroll area to eliminate capacity bottlenecks
  • Support with the payroll process for all EMEA countries
  • Contact for all internal and external stakeholders for questions relating to payroll accounting
  • Suggestions for improving the processes
  • Ensuring that payslips are processed on time, answering queries from the authorities and managing incoming correspondence
  • Supervision of company pension schemes and organization of the relevant documents
  • Support in the preparation of important reports and personnel cost forecasts for 2025
  • Substitution during vacation days
  • Support with onboarding the new team member

Impact

  • Key payroll tasks were managed seamlessly across multiple countries, avoiding interruptions.
  • Timely and effective responses to internal and external inquiries created trust and reliability.
  • The proposed improvements have streamlined payroll processes and reduced future bottlenecks.
  • Punctual payroll accounting ensured employee satisfaction and compliance with regulations.
  • Provision of important reports and forecasts to support strategic financial planning.
Florian Klages
Managing Partner

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